After Sales Services

Welcome to Decorose! Since our founding in 1990, Decorose has been a trusted name in the decoration and construction materials industry. With over three decades of experience, we specialize in providing high-quality products that cater to both aesthetic and functional needs. Our extensive range includes laminate parquet flooring, natural wood flooring, carpets, gypsum board, ceiling systems, roll-up blinds and curtains, vinyl, folding doors, movable and fixed wall partitions, wallpaper, wood wall panels, and artificial grass.

Excellence beyond the initial purchase

At Decorose, our commitment to excellence extends beyond the initial purchase. We believe that our relationship with our customers is just beginning when they choose our products. Our comprehensive after-sales services are designed to ensure your complete satisfaction and to provide ongoing support for all your decoration and construction material needs.

Installation Support:
Proper installation is crucial to the performance and longevity of our products. Our team of experts is available to provide professional installation services, ensuring that every product is installed correctly and efficiently. We also offer guidance and support for those who prefer to handle installation themselves, providing detailed instructions and answering any questions you may have.

Maintenance Guidance:
To help you maintain the beauty and functionality of your Decorose products, we offer comprehensive maintenance guidance. Our experts provide tips and recommendations on how to care for and preserve your flooring, ceiling systems, blinds, curtains, and other materials. Whether it’s routine cleaning, preventative measures, or addressing specific issues, we are here to help you keep your products in top condition.

Customer Support:
Our dedicated customer support team is always ready to assist you with any questions or concerns you may have. Whether you need help with product information, troubleshooting, or any other inquiries, our friendly and knowledgeable representatives are just a phone call or email away. We are committed to providing timely and effective solutions to ensure your complete satisfaction.

Warranty Services:
We stand behind the quality of our products with robust warranty policies. Our warranties are designed to provide you with peace of mind, protecting your investment against defects and ensuring long-term performance. If you encounter any issues covered by our warranty, our team will work diligently to resolve them promptly and efficiently.

Replacement and Repairs:
In the event that your Decorose products require replacement or repairs, our after-sales service team is here to help. We offer a range of repair services to address any damage or wear and tear, restoring your products to their original condition. If a replacement is necessary, we will guide you through the process and ensure a seamless transition.

Personalized Service
At Decorose, we understand that each customer and project is unique. Our personalized after-sales services are tailored to meet your specific needs and preferences. Whether you need custom solutions, special maintenance requests, or tailored support, we are committed to providing a personalized experience that exceeds your expectations.

Thank you for choosing Decorose. We are dedicated to supporting you every step of the way, ensuring that your experience with our products is nothing short of exceptional. If you have any questions or need assistance, please do not hesitate to contact us. We look forward to serving you and helping you create beautiful, functional spaces that you will love for years to come.